**1- Parties**

1.1: This contract is made between ŞuvakHosting Online Server Services (hereinafter referred to as “Suvakhosting”) and the individual or institution specified in the new customer registration section (hereinafter referred to as “Customer”) regarding the use of the website operating at http://www.suvakhosting.com - (.com.tr .net .org .gen.tr) (hereinafter referred to as the “Site”) and the services to be purchased through this Site, under the terms and conditions specified below, as well as the general service usage terms.

1.2: The parties declare, accept, and undertake the accuracy of the information written in this agreement.

**2- Subject**

2.1: This agreement will regulate the sections that the Customer is authorized to perform or not perform based on the information provided by the Customer during transactions, orders, and message submissions on the Site, the fees to be paid to Suvakhosting for the services to be received according to the Customer’s preferences in their orders, and how these services will be used. The descriptions of these services and transactions are as follows.

2.2: Membership information is the information declared by the Customer when registering. Since these details will be used in transactions, it is assumed that the Customer/member has entered this information correctly, completely, and accurately.

**3- Responsibilities and Customer Obligations**

3.1: Suvakhosting will provide the services requested by the Customer upon order. With the order acceptance message, Suvakhosting will acknowledge that it has received the relevant fee and undertake to provide the service specified in the order.

3.2: The payment method and VAT differences will be stated with the total amount to be charged during the order, and the fees to be paid by the Customer based on their choice of monthly, 3-month, 6-month, annual, or 2-year payment options will be notified by Suvakhosting.

3.3: After the order acceptance and confirmation of transactions, Suvakhosting will provide the Customer with all usernames and passwords related to the service detailed in the order, and the service will commence. Responsibility for access information related to the relevant services will lie with the Customer once it is provided, and the Customer will be liable for any damage and loss arising from these matters.

3.4: The Customer undertakes to comply with the statements and warnings provided by Suvakhosting within the scope of the services received. The Customer declares, accepts, and undertakes to comply with any warnings or notifications published by Suvakhosting while benefiting from the services. The Customer may not distribute, sell, or otherwise share free and unlimited services received with third parties, whether paid or unpaid, limited or unlimited. In addition to this agreement, the "general service terms" and "backup agreement" are fundamental to the use of services.

3.5: The Customer undertakes not to access files or programs for which they do not have access rights using the software and programs they possess within the service, not to create any problems due to such issues, and to compensate for any damage and problems that may arise.

3.6: The Customer acknowledges and undertakes that any taxes, fees, and similar obligations that are in force or will come into force during the term of the contract will be their responsibility and will be covered by them.

3.7: The Customer is responsible for all files, documents, and programs hosted within the service, as well as all processes related to the website and email services used and benefited from. The Customer accepts and undertakes to cover all legal and criminal liabilities arising from any illegality of the data, information, and statements. Suvakhosting is not responsible for any fault in this matter. Suvakhosting does not review, validate, endorse, or assume any responsibility for pages made by users before sending them. Suvakhosting may terminate user accounts if they violate these outlines or for any other reason or if Suvakhosting believes it is harmful to its own or users' work. Suvakhosting reserves the right to delete any activities deemed illegal once discovered without informing the Customer.

3.8: Suvakhosting cannot be held responsible for any material or moral damages arising from the content of customer data within the provided services, misuse of these contents, or email data sent and received. Backup and storage obligations of all data lie with the Customer. Suvakhosting is not responsible for errors, material or moral damages, arising from disruptions or data loss occurring in its services.

3.9: Suvakhosting will show the necessary care and attention for the regular maintenance of customer backups, but it cannot be held responsible for any data loss the Customer may experience due to issues in this regard. The Customer is responsible for regularly backing up their own data.

3.10: Suvakhosting specifies the special usage terms for the products and services provided on a web page prepared specifically for the product or service. By purchasing any of these services, the Customer is deemed to accept the terms for that service.

3.11: Suvakhosting may change the features and prices of the products and services provided over time.

3.12: The Customer is obligated to use the services received in a manner that does not harm other users. Suvakhosting may warn the Customer of such uses, request correction, or temporarily suspend the service without prior notice.

3.13: The Customer continues to use the service, accepting that all resources indicated as unlimited will remain unlimited if used in good faith and in accordance with general usage conditions. If there is excessive use of server resources or misuse of resources, Suvakhosting may warn the Customer to correct the issue or suspend the service temporarily without prior notice. Such unauthorized uses are specified in the "general service conditions."

3.14: Suvakhosting will conduct domain name registration processes for which the Customer has placed an order and made a payment without any issues. The owner of the domain name registered and paid for with the order and acceptance request is the Customer. Suvakhosting will be able to perform operations on the domain name based on the Customer's requests. The Customer will make any adjustments, changes, and transfer requests for the domain name through the control panel as soon as possible.

3.15: Domain registration, renewal, or modification processes are carried out through third-party software or manual procedures. In case of errors arising from such processes, if the user notices the error or is notified by the primary registrar company, the Customer is obliged to share these notifications with Suvakhosting. Otherwise, Suvakhosting is not responsible for any disruptions, damages, or losses that may occur.

3.16: In domain name registration services, the responsibility for changing and verifying Whois information, domain registration password, and transfer lock rests with the Customer.

3.17: Suvakhosting reserves the right to change the provision conditions and prices for domain name registration and transfer services without prior notice. These adjustments may affect the renewal prices of currently registered domain names. If the Customer does not wish to renew or wants to renew through a different company, they have the right to proceed according to the rules set by Icann and Trabis.

3.18: Suvakhosting suspends domain names for customers who do not perform renewal processes on time. The suspension period may vary depending on the domain name registrar’s defined time. During this period, the Customer may renew the domain by paying the annual renewal fee and regain usage rights. If the domain name is not renewed during this period, it will fall into the REDEMPTION PERIOD. In this process, if the old customer wishes to reclaim the domain name, they may pay a penalty fee, which is approximately $95 + 18% VAT, depending on the domain extension. After the redemption period, the process is at the discretion of the primary registrar company, and it will not be possible to retrieve the domain name through Suvakhosting.

3.19: Domain name services are not sold as a product but are a service form that provides the right to use the domain name for the period paid. Therefore, if the fee is not paid within the expiration period of the domain name, this right may be transferred to another person.

3.20: The Customer accepts, declares, and undertakes that in the event of bulk email sending (spamming), phishing fraud, attacks on internal or external networks, and other illegal activities or actions that negatively affect Suvakhosting’s database from the server allocated to them, the services will be deactivated by Suvakhosting without any warning, and the fees paid up to that date will not be refunded, and a penalty equivalent to the minimum contract amount may be imposed. The Customer must comply with the laws of the Republic of Turkey, the regulations of the BTK (Information and Communication Technologies Authority), and the rules set by Suvakhosting.

**4- Term**

4.1: This agreement starts with the submission of the order and payment transactions to Suvakhosting via the internet, and the parties’ specified rights and obligations commence.

4.2: The term of the agreement is as long as the payment period selected by the Customer during the order for the relevant service.

4.3: If neither party has notified the termination of the agreement 10 business days before the end of the agreement term, the agreement will be extended for the same duration as the previous agreement under the same terms and conditions (changes in fees are reserved).

5- Fees

5.1: The fee to be paid for the services specified in this agreement is the amount indicated during the order process. The stated fees do not include VAT.

5.2: Suvakhosting reserves the right to make changes to prices and tariffs in the future without prior notice. The Customer accepts, declares, and undertakes any potential changes. The reasons for changes include inflation and exchange rates.

5.3: In case of delayed payment, Suvakhosting does not apply interest but reserves the right to do so.

5.4: Suvakhosting reserves the right to close or suspend the service if the Customer does not pay the fees and legal obligations on time.

6- Termination and Cancellation

6.1: The Customer can cancel their service through the control panel before the expiration of the service period and request a refund. However, any payments made for services used up to the termination date will not be refunded.

6.2: Suvakhosting reserves the right to terminate the agreement with immediate effect in cases where the Customer violates the terms of this agreement.

6.3: Suvakhosting may also terminate the agreement with a 15-day notice if it decides to cease providing the service.

7- Force Majeure

7.1: In cases where any force majeure or extraordinary events beyond the control of the parties (such as natural disasters, wars, etc.) occur, the parties will be relieved of their obligations under this agreement. The affected party must inform the other party of such events immediately.

8- Confidentiality

8.1: The Customer’s personal and sensitive data will be protected by Suvakhosting and will not be shared with third parties except in cases of legal obligation or with the Customer’s consent.

9- Dispute Resolution

9.1: Any disputes arising from this agreement will be resolved by the competent courts in Turkey.

10- Miscellaneous

10.1: This agreement constitutes the entire understanding between the parties and supersedes all previous agreements or understandings, whether written or oral.

10.2: Any changes or amendments to this agreement must be made in writing and signed by both parties.

11- Contact Information

11.1: Any communication between the parties regarding this agreement will be made through the contact information provided during registration.